![]() ![]() It’s in cases like this where videos really help. In those cases where the automatic ban system is yet able to hand out an automatic ban, we will hand out manual bans when possible. When it comes to handing out automatic bans, it can take some time to identify the hacking software that is used, as the anti-cheat is detecting and learning how new hacking methods are designed. Whenever you report someone, either through our website or via the in-game tool, it will trigger an individual investigation. If you run across a less blatant cheat, please use our customer support portal and make sure you add a detailed explanation of why you think they are cheating and provide a video if possible. Use the in-game reporting tool for the most obvious cheaters. For this reason, we kindly ask everyone to use the reporting system only when appropriate. We also want to stress that any kind of abuse of the reporting tool or sending a large amount of false reports can lead to a shadow ban within the system and, in the worst case, even an account termination. Unless there is proof of an incorrect ban, there is no second chance when it comes to hacking and cheating. ![]() We have a serious commitment against cheating in all its forms, so we will never approve one-time exceptions for those whose bans have been confirmed. Once we get closer to launch, our support site will contain a guide on things to keep in mind before and after appealing a ban. If you think you have been wrongfully banned, you can appeal this through our Contact Form and we will re-review the case. With our new tools and dedicated team, we expect to make a huge impact on the rate of investigations that we are able to complete which will increase the amount of times that we can unleash the ban-katana. When you report someone in-game, it will automatically create an event that will be reviewed by our Anti-Cheat Team. On top of that, we are thrilled to announce that we have assigned extra staff to focus on matters directly related to player reporting and we now have a dedicated Anti-Cheat Team that will monitor game activity, player reports, and appeals 24/7. In addition, if you encounter cases of harassment or abuse in the game, or you find someone selling cheats related to Bloodhunt, you can send the evidence to us using our Report a Player form we will review the case and take the appropriate actions when possible. If you stumble across a cheater who is perhaps not quite so obvious, we still recommend that you record a video and explain in detail why you think they are cheating, as we will have to look more closely at those cases. This will be very helpful for us, in particular when it comes to reporting the most obvious cheaters or hackers as we can identify those users easily and ban them.
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